I get a lot of repeat customers, so me & my team just make fun of the terrible customers to add levity to the situation. So maybe the cashier is having just as hard time as you. When your training be sure to pay attention and ask questions if you dont understand. And thats without a global pandemic. Try and think of them as people just doing a job. This includes retailers, grocery stores and many others. Also it would be great to be introduced to a cashier out of uniform. One advantage of being a cashier is that you can work with many different clients. However, if you live in one of those expensive regions, you should probably go for a different career path to avoid those financial problems that can really ruin your life. Tomas E. Gaston Obstacles: My fear that they'll think I'm dumb or weird might stop me before I even walk into the store. It sounds like you are experiencing some social anxiety. You wouldnt believe have many customers have tried to haggle over the price of an item. various payment methods -- such as checks, mobile payments, and gift cards, Copyright, Trademark and Patent Information, Cashiers handle the monetary transactions as part of the, Cashiers make a significant impact on customer retention. I also kept forgetting to greet people, but the person who was training with me was really nice about it, so it went well. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. You will sit at the register and make sure that people will pay the correct amount for the goods they bought. Although on a quiet day this job may not present too many social challenges, on a busy day it will be filled with opportunities to challenge your social anxiety. Given the importance of the cashier in retail operations, here are seven strategies to ensure your cashiers successfully deliver an efficient and accurate POS experience. What appears a straightforward process actually involves many complexities. Supermarket industry expert Phil Lempert also attributes in-store stress to the overwhelming number of options. Create an account to follow your favorite communities and start taking part in conversations. The first day on the job makes most people nervous- people will generally empathize with you and remember THEIR first day. Packed aisles, noisy carts and decision-making overload which cause pit-in-the-stomach stress on an ordinary grocery trip are now at an all-time high. Everytime you have to walk up to a cashier and you start to feel afraid just do it anyway. , a clinical psychologist who specializes in anxiety-related disorders, grocery store anxiety is common. Thats why cashiers must be trained to look out for the warning signs of fraud and know what to do. There are jerks, sure, but most people aren't jerks. you can talk as little as you please and when the cashier has finished scanning your stuff you can pack your purchases and leave. I only have training today, but I'm still really nervous. It could be that the grocery store is not that crowded, or it is, but its not that big of a deal, he said. If you make a mistake cashing someone out, its ok because co workers also make mistakes even if they worked there for years. Oversized items. Working the 12 items or less register is a huge pain in the ass. This is particularly tough for those in higher-weight bodies, due to internal and external stigmas and pressures. The job centers on receiving payment, making change, processing credit card payments and printing receipts. If there are problem people don't even deal with them, just tell them you'll get the manager and let them deal with it. There's nothing great about it. Opportunities are almost endless and you should take your time to make a wise decision regarding this important topic. What I dont dream about was the incessant need for customers to break $100 bills at a modest pizza joint. For example, a cashier might have to address an angry customer. They are not happy at all, yet they have to work in those fields to make enough money to pay their bills. no worries, you got this :). In fact, this card is so good that our experts even use it personally. It's true that there are some lame customers out there who will want to ruin your day, but they are far fewer than you'd think, and building a rapport with the awesome customers will help you get through your day, and get over the anxiety. Smiling. This machine Im standing in front of. they just want a vending machine on legs, and that I can do! Working the express register. Just remember - they're normal people too! In general, most cashiers report that they also have a pretty good work-life balance. Once you've identified some elements (or at least made an attempt), put together a goal and an action plan. If your boss doesnt like you anymore one day, he can just fire you and replace you with someone he likes more or someone who just demands a lower wage than you. How do I get things done? In turn, you will also not be able to make any long-term commitments as a cashier and also banks will likely not lend you money to buy a home and so on. I feel extremely pressured as if I'm not quick enough, my hands get shaky and sweaty, face gets flustered, and I tend to forget scanning some things which result me in having to pay the loss. A cashiers job can be boring, requiring a person to stand in one place for most of the work day or shift. All rights reserved. Of course, not all cashiers will suffer that much. You are also agreeing to our Terms of Service and Privacy Policy. How are various payment methods -- such as checks, mobile payments, and gift cards -- handled? That checklist can include mastery of the POS system and procedures like issuing and redeeming gift cards and handling price adjustments. That's a tough one! And here's something that always helps me. Although on a quiet day this job may not present too many social challenges, on a busy day it will be filled with opportunities to challenge your social anxiety. How Much Does Home Ownership Really Cost? Provide the new cashier with an employee handbook and an onboarding checklist immediately so they can begin learning about the company, their benefits, and other key information. So Im aware of the importance and challenges of the retail checkout experience. For instance, if an item was entered incorrectly, the cashier should know how to void that item. And my anxiety always gets in the way. Most often, you will have to spend almost all of your money on rent and other basic expenses and there will just not be enough money left to afford many nice things. Here are suggestions to coach your team on customer service skills. If we take a look at an average store, it has about 40,000 different products, he told HuffPost. I have been a cashier at many different stores. Trust me this works overtime, it worked for me. Introduce a new cashier to the rest of the team, and if a badge or uniform is required, provide that as soon as possible. By working as a cashier, you can avoid all of those issues. but then a customer turns up and they don't want me to support them or interact with them in any meaningful way or do anything else that makes me fear failing them or hurting them like what happened before. Types of situations a cashier with social anxiety would encounter 1. A family member thinks I am lying about where I am going but I'm not, what should I do? Distress in social situations, causing impaired functioning in daily life. Granted technology has its glitches, but computerized cash registers exist to make the checkout process that much smoother. So I'm awkwardly keeping my hands visible and not reaching for my pockets. Smiling. Remember that they're just people like you, and that it's literally their job to be nice to you. They may have 10 that are more relevant., Agoraphobia, an anxiety disorder that causes fear of situations or places where its difficult to escape, keeps those with the condition out of crowded places like grocery stores or shopping malls. Cashiers would love it if youd quit doing that. And oh man, people would go ballistic over that one, especially if it was 11:45. This is just one of the 21 things that go on behind the aisles in a grocery store that you probably dont know about. Being a Cashier can be mentally hard Starting at the same screen, scanning and bagging items over and over again can become boring and be hard mentally. We are no longer supporting IE (Internet Explorer). Remember there are exercises available online (including on 7Cups) to help with this anxiety (including "Challenging Your Thoughts" and "Overcoming Avoidance"). People would make demeaning comments about my intelligence like I was stupid because I was working a register, says Shaw. Another advantage of a career as a cashier is that you can avoid working outdoors. Cashiers stop fraud. I look forward to working with you to heal your emotional wounds and find more freedom and joy. We all had experiences with new people at a job. Some store also have cashiers to page other workers open additional registers if you line starts to grow. You can be cheery and what not but someone will come up to your register and say something smart or be a dick for no good reason that'll piss you off. They are just normal people trying to earn a living. Most people will just say fine and yes and that'll be it. As a cashier practices what to do in each scenario, they also deepen their knowledge of the POS system. Im just doing my job. If you end up insisting on using your expired coupons, you might just be doing one of the rudest things you can do in a grocery store. But that doesnt mean we dont cringe while doing it. Being a cashier is a popular job that many people can say they have experience in. What were seeing now, for example, is retailers curating offerings. I just can't stop stressing over the whole "what could go wrong" aspect. Checking vs. Savings Account: Which Should You Pick? Having a well-trained cashier makes a big difference to a business even if you possess the best POS system. This helps the new employee to feel like part of the team. Many POS systems will automatically adjust prices based on a sales event or other pricing strategy, but if a customer has a question about the promotion, a reference list allows a cashier to quickly answer the question. If I'm on Disability, Can I Still Get a Loan? You think about working as a cashier but are not entirely sure whether this is the right job for you or not? We are all different, with some people who dont find repetitive work and issues, others will find performing repetitive work mind-numbing boring. Then you will realize there is nothing to be afraid of. Rules on coupons may vary from store to store and many dont accept expired coupons (that date is there for a reason). If you are afraid, have someone check out with you, like a friend or parent, until you feel comfortable to do it yourself. WebCombine that with being a socially anxious person, AND working as a cashier (a very people centered role), one could be significantly overwhelmed! The more you do it the better and more confident and comfortable you will soon get to feel about it. Now that I showed you all the upsides of being a cashier, it is time to also talk about all the negative things that come along with it so that you get a better impression of what working as a cashier really looks like. Rude Customers. This means that you will not have to spend lots of money on college education and also dont have to invest many years of your life into it. You will also not have the luxury to work from home as a cashier. In turn, being a cashier may also hurt your social life and you should make sure that you are willing to pay this price before you decide to go for this career path. While anxiety is not a top concern among grocers, they do have their eye on it. Ive had so many shoppers try to argue their way into having me accept it anyway. WebHow does a person with social anxiety work as a cashier? At the POS, give cashiers key references such as a list of the latest promotions. While most people are nice, some may even make fun of you. Chapman tells his clients to pick more flexible, neutral thoughts about going to the grocery store. Go grocery shopping sometimes! Did you find everything okay? first of all, they're not there to harm you in any way, be aware of the fact that they don't pose any danger to you and they're just doing their job. Grocery store anxiety is on a severity continuum. You just have to be there for a few seconds and then your done, the cashier is trapped there for the day. We are no longer supporting IE (Internet Explorer) as we strive to provide site experiences for browsers that support new web standards and security practices. As the last employee a customer interacts with before leaving the store, a cashier creates a lasting impression that. The hardest thing for me is probably working the register, but I feel like that will just come with time. Heres why. How do you process a refund? Unless its an emergency, phone conversations can wait. While your first days as a cashier may be exciting since everything is new, this initial excitement will go away quite soon and may be replaced with boredom sooner or later. How do I get over feeling that everyone is going to leave me? This isnt a garage sale, says Morgan Winter, who has worked in retail for over a decade. Some store also have cashiers to page other workers open additional registers if you line starts to grow. Triggered by perceived or actual scrutiny from others. It might help to have your money in your hand before you go to the counter as it may calm your nerves. While people will often appreciate your work, you will just not be admired the same way as people who work in jobs where they can save lives. According to the Mayo Clinic, agoraphobia often develops after a person has experienced a panic attack, which typically stems from a biological predisposition paired with generalized and specific learning experiences that teach the individual to perceive the physical symptoms of fear as dangerous, Chapman said. is it rational or irrational? Sooner or later a business must deal with fraud. Ah, we all love to smile! Try going to shops where you know the people there, or go with people you know and gradually start going to more and more shops on your own- they are only human just like you and me, Connect with an expert therapist about overcoming anxiety. To identify the cause, you may try speaking to a trusty friend or writing your thoughts down in a journal. What were seeing now, for example, is retailers curating offerings. About the experience part: start out at a chain. As the last employee a customer interacts with before leaving the store, a cashier creates a lasting impression that can encourage patrons to return. My social anxiety used to paralyze me when I was shopping but now I try to recall that these people are human and that a smile or a nice greeting from customers can make their day, the same way a lovely interaction could brighten mine. Remember that they might be just as anxious as you are. WebBut don't be afraid to call a CSM (manager) at the first sign of trouble. One way is try to ignore the cashier when checking out. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Both of you are strangers to each other, and it can be discomforting to meet new people. Grocery store anxiety is on a continuum, he said. As a cashier myself I can guarantee that they'll forget you by the time you get 10 steps away. Take your time and one customer at a time. In turn, many people will suffer from financial problems from student loan debt while you as a cashier will not have to deal with this issue. I feel extremely pressured as if I'm not quick enough, my hands get shaky and sweaty, face gets flustered, and I tend to forget scanning some things which result me in having to pay the loss. You will also not work many extra hours as a cashier. If you run into problems, say it's your first day. You may even be able to get groceries for free in case the store no longer wants to sell them. We already see self-checkout opportunities in supermarkets and other stores and this trend will likely continue in the future. While these adjustments are all well and good, Chapman said facing even the worst grocery stores head-on is the only long-term cure for this kind of anxiety. I went from being very bothered by the amount of interacting on the job to now where I hardly even notice-- it will actually be very good for your anxiety if you stick it out and have even just a couple of coworkers you like to be around. They may not have 100 bottles of olive oil. 7cups has resources available that may help. If you are able to answer these questions, you can work on overcoming this fear. Commitment: I'm going to say hello to the cashier when I walk into the store. I personally have a fear of walking into a store and leaving without purchasing anything. They are just normal people trying to earn a living. Oversized items. Its really bad form to return something that youve already gotten plenty of use from. If youre ever worried about returning an item, these are the stores with the best policies. You'll do great, most of the time people don't want to talk and if they do just smile and say have a nice day. Grocery stores are filled with uncertainty think parking spots, crowds, food decisions, malfunctioning self-checkout scanners and unbearable cashier lines. WebBut don't be afraid to call a CSM (manager) at the first sign of trouble. If you think it is a fair trade, that you are happy to pay X amount of money for the goods being purchased, then you can hand over the money happily and gratefully. Hence, compared to other people who have high social status, make lots of money and therefore almost have freedom of choice of whom they want to date, you may face serious problems in this regard since many people dont want to date a person who is just a cashier. Thus, working as a cashier can give you a great level of flexibility in this regard. I feel extremely pressured as if I'm not quick enough, my hands get shaky and sweaty, face gets flustered, and I tend to forget scanning some things which result me in having to pay the loss. Most cashiers also dont feel stressed at all. Cashiers must know how to check for counterfeit bills with each cash payment. Here are a few important items to include in a cashiers training toolkit. Take it easy and bein Continue Reading Quora User WebBeing a cashier is scary, its scary for me. Working in a classical office job can also be considered rather unnatural since our ancestors have never worked in such a manner for thousands of years and many people who work in those jobs also suffer from mental problems sooner or later. However, you will just not work more than 40 hours most of the time and this allows you to spend plenty of leisure on the things you like more apart from work. Cashiers also dont have regular work weeks as most other people do. Good luck! What kind of operation do you think this is and why do you think I can control the prices?. Robert Izquierdo is a software expert writing for The Ascent and The Motley Fool. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Because cashiers face many situations on the job, here are some that youll want to cover. WebBeing a cashier is scary, its scary for me. Again, do not be afraid to If someone is sensitive to their heart racing [before grocery shopping], I might get that person to run in place for a whole minute before going to Kroger, because theyre confronting the symptoms and the situation, he said. Its one thing to make conversation, its another thing entirely to be belligerent about the cost of your shopping trip. I hated when people expected me to be able to figure out their exact change in my head, says Monica Bender, who worked as a cashier in college. About the experience part: start out at a chain. You can program the memory structure in your brain to see grocery stores as shrug emoji instead of Jaws music. It's weird.. So while it may take more time to walk cashiers through a number of situations during the onboarding process, it will pay dividends for your staff. In addition, cover common troubleshooting scenarios as part of the cashier training. Everytime you have to walk up to a cashier and you start to feel afraid just do it anyway. WebDisadvantages of Working as a Cashier Cashiers are replaceable Many cashiers will lose their jobs in the future Cashiers dont make good money Many cashiers need a second job You will not be able to afford any luxury Hard to plan your life in general Cashiers have a rather low social standing Overweight may become a problem While having fewer options can help those who struggle with decisions, its only a fraction of the larger problem a problem that Chapman said affects shoppers across a spectrum of stress. Everytime you have to walk up to a cashier and you start to feel afraid just do it anyway. If you live in a region where living costs are quite high, chances are that you will not make enough money as a cashier to pay for rent or to cover other basic expenses. Good luck! It could make their day.. If you're using thewrong credit or debit card, it could be costing you serious money. That helps immensely. By entering your email and clicking Sign Up, you're agreeing to let us send you customized marketing messages about us and our advertising partners. Working the express register. An when you're ready. They have made mistakes and gone through things in the past just like you have. We have not reviewed all available products or offers. Basically, dude, it sucks. Sure, during Christmas season when many people go shopping, you will have to work a little bit more. Originally Answered: How does a person with social anxiety work as a cashier? A cashier who is tired or bored may end up handing out too much money in change, ending with a shortfall in the days takings. Ah, we all love to smile! I've read over the guide they gave me, but I don't know if I'm even fit for the job. When I got my first customer service job I was scared shitless, after the first few weeks, I messed up quite a few times and looked stupid in front of a few customers but then I never saw them again. We recommend our users to update the browser. If you are getting really panicked take deep breath in and out just before you go up to the cashier and say to yourself "you will be alright, no need to be scared of a cashier" saying it in you rather than I makes your brain register it better in my experience. Help your cashiers by providing tools. Rude Customers. Most often, cashiers work in similar positions for decades and can not even dream of being promoted. estimates 1.3% of U.S. adults struggle with agoraphobia during their lives, which means that same percentage either suffers through grocery store trips or avoids the store altogether. , another form of grocery store anxiety stems from judgmental glances cast by fellow shoppers. Working as a cashier can also be dangerous. I have this irrational fear that they actually hate me. Please note that all the information I provide on this website is to my best knowledge. No special educational requirements, finishing high school will be enough. In our current state of the world, many young people take on student loans to finance their studies. Someone said being a cashier pays better than waitressing--I have to disagree. Once a cashier understands the POS system, store policies and procedures, and what to do in various situations, its time to put the cashier in front of real customers. People in higher-weight bodies tend to be anxious about grocery shopping because they know theyre going to be judged, she said. Cashiers can catch these situations by employing steps such as checking ID and matching credit card signatures. By observing a colleague execute transactions with customers, the cashier can pick up nuances and tips not easily replicable in mock training scenarios. Make the problem theirs, and just watch & learn. You can bring a friend as often as you like until you're comfortable enough to go by yourself :). Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. From dealing with irritable, hasty and impatient customers, to sometimes actually having an enlightening conversation with a charismatic person being a cashier is quite an interesting job with many ups and downs. Cashiers are required to retain a ton of knowledge about the store. Yeah no one really wants to have a conversation. Or I walk around and just breathe, I don't really have a fear of them but I'm sure you can just talk to one after hours and get a better understanding of them. trust me it helps. Then you will realize there is nothing to be afraid of. Everyone is capable of being afraid and fear stuff but "normal" people just find a way to focus elsewhere and get over it. I dont know about you, but most of my exchanges with cashiers are not that meaningful.. then after that try talking to them. They will require some monitoring and coaching in the beginning to reinforce what they learned in training, but over time, they will be in a position to efficiently and accurately process transactions while bolstering positive customer relationships. Another downside of working as a cashier is that you will also have to work in the evening, at least for some days of the week. Try to think about and focus on something that makes you calm or happy and remember theyre human too, just like you! If you are still interested in a cashier career, also make sure to get detailed information on the salary, career prospects, educational requirements, working hours and job satisfaction of cashiers. You will also not need any fancy education for becoming a cashier. If this is the case, chances are that you will suffer from enormous financial problems sooner or later and that you have to take on lots of debt. Its best to get used to any variable that occurs because its kind of like youre saying to your brain, Even if I face 25 variables and I still dont have a panic attack that must mean grocery stores arent dangerous, he said. People who just in general find something to complain about. (See below for example). Now 2 years later and its like second nature for where I work. Ah, we all love to smile! Whether its a department store, grocery store, or any place else that sells goods with set prices, dont try to negotiate a better deal with the cashier. Built trust in yourself.

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