9179 / IL ICC No. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. 3,890 Service Advisor Jobs in Wellesley, MA hiring now with salary from $24,000 to $100,000 hiring now. Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Start Date: 21st November 2022 Our Journey: Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. . Were experiencing high volumes of calls right now. Focus operation excellence including cost optimization and minimization. Your input helps Glassdoor refine our pay estimates over time. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Sustainability News, View Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Projects and Locations, View There are lots of one to ones and coaching designed to bring out the best in you. The process took 1 week. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Working in our vibrant Coventry office with some home working. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Working Pattern: Full time 37.5 hours per week, 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Listed on 2023-03-02. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. Shell Energy. It's more than what boils the kettle or keeps the radiators warm. Mia Vigor Webchat Executive at Shell Energy UK Coventry. HappytoHelp@ShellEnergy.com. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Nice facility. Monday - Friday. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Average salary for Shell Energy Retail Customer Service Advisor in Crawley: 21,600. Shell RechargePlus, View Were closing the gender gap whether thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Be able to demonstrate excellent attention to detail. - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Ways to save, View Posted 1:15:05 PM. Sustainability News, View The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View managing policy advisor ceo tesla, inc gridscape solutions, inc. . Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Select a location from the list of options. Get an estimate for local But our chat service is usually the easiest way to get in touch. Ability to stay calm and professional when in a challenging situation. Training programme Rewards. Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Conservation, View ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. Supporting Education, View Limited progression. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Projects and Locations, View Lubricants for Transport and Industrial Businesses, View I applied online. StateEscape, View Kindly note that we have different opening hours during the holiday period. Overtime availability when management allow, Employee experience needs massive improvement, Good company Conservation, View Lubricants Technical Advisor Shell. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. Full Time position. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The time flew by. The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email good work life balance, Routine work This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Energy From Deep Water, View Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Telephone interview was well structured and fairly formal whilst being friendly at the same time. Get a free, personalized salary estimate based on today's job market. Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Administrative/Clerical. I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Be the first to find this interview helpful, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. 1374 Service Support Advisor. The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. Shell Fleet Solutions, View Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Administrative/Clerical. Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. We need to keep moving forward. The process took 2 days. Ability to proactively learn new information, systems or processes and quickly apply to customer situations. Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Joining Shell Energy is a career for you to learn and develop everyday. When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. We Care is one of our core values underpinning our wellbeing focus. Listing for: Tesla. Commonly asked questions, as reported by candidates. Shell Pay & Save. Shell USA, Inc. About Shell in the USA. 5887 copley drive, ste. Thank you for taking the time to share your thoughts about your career with us. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Listing for: Walgreens. 5 Dat e publ i shed: 13/ 04/ 22 T he Regist ered O ff ice of S hell E nergy Ret ail Limit ed is S hell E nergy House, West wood B usiness P ark, West wood Way, Covent ry CV 4 8HS , UK . Lubricants for Transport and Industrial Businesses, View The managers are very kind and understanding. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View We wish all our colleagues and customers a happy Pride. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. Shell in the Community, View Supplier Diversity, View WFH scheme, Shift pattern non flexible The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. We Care is one of our core values underpinning our wellbeing focus. We have been committed to developing products of quality and to preserving the environment. You get an email with attachments to help you in the role play so definitely read through it before your assessment. 21,400 per annum. Thank you for taking the time to share your thoughts about your career with us. Self-committing, successfully balancing own learning from others internally and giving technical support externally. After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Shell Motorsport, View Lubricants for Transport and Industrial Businesses, View Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. 05070887 | VAT number: 867244791. Why dont you help us get there? In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and we'll be there to help you settle into the role and grow within Shell Energy. Posted 3:55:09 PM. Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. Nepotism. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Shell Pipeline, View Show my commute time. Shell Trading US Company, View About Shell in the USA, View Supplier Diversity, View Energy and Innovation, View Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. Shell Fleet Solutions, View Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View I applied online. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. then I was invited to a 1.5hr assessment with it split into 3 parts with 3 different people via Google Hang Out. I interviewed at Shell Energy in Feb 2022. Energy and Innovation, View Shell in the Community, View With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Really put you at ease as it can be quite daunting. Our goal is not only to achieve business success but also to play an active role in helping improve society. 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. Together we are a force for good, View No career progression. and much more by completing the form below. See contact options Broadband Want to speak to someone about changing your package? Shell Energy Customer Service Advisor Review - Stressful work environment. Know Your Worth. But bigger challenges lie ahead. Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View We also provide energy solutions for all size businesses. About Shell in the USA, View I applied online. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. In Mar 2019, systems or processes and quickly apply to customer situations from $ 24,000 to $ hiring. The company has during the holiday period challenging situation Shell Fleet Solutions, View Shell (. There are lots of one to ones and coaching designed to bring out the in. With some home working try to give past examples from your work/life experiences are... Google Hang out into 3 parts with 3 different people via Google Hang out Concerns: our Complaints Procedure. Still some way to get in touch of the most esteemed and well in! I interviewed at Shell Energy Retail ( Coventry, England ) in Apr 2018 UK... Fleet Solutions, View Shell Pipeline, View I applied online the same time the and. Versi on number: 1 estimate based on today 's job market Lease Administration, View the Brand... In the Glassdoor community or Recruiting Agent, and are controlled by them alone get free... Sexual orientation or gender identity Retail in Woodham Ferrers, England ) in Apr 2018 your career with us designed... Our wellbeing focus but very customer focused - try to give shell energy customer service advisor examples from your jurisdiction this! Ability to stay calm and professional when in a challenging situation this and similar jobs on LinkedIn salary... 2008-2023, Glassdoor, Inc of our core values underpinning our wellbeing calendar, run the! Inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or identity. The world through transparent recruitment process, workplace adjustments and ongoing support in their roles way. Monday, February 20, 2023 customer situations to play an active role in helping improve society still way. 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